Versa 4 phone icon with a line through it keeps appearing

[paigewinter280]

Hi, ever since updating my versa 4 the other day I keep having a popup of the symbol of a phone with a slash through it appearing on my watch and have not been getting all my phone notifications on my watch. This happens literally seconds after I sync it if I lock my phone or close the app. I have tried shutting down my fitbit, disconnecting/ removing the watch from my phone and fitbit app, turning on and off my phones bluetooth and powering off my phone and re-pairing the watch and the popup is still appearing. Is this a software issue? How can I fix it?

Moderator Edit: Clarified subject

[JohnnyRow]

See https://community.fitbit.com/t5/Sense-2/Symbol-phone-with-through-it/m-p/5746277/highlight/true#M266...

Means no bluetooth connection to phone - could be out of bluetooth range from phone.

[paigewinter280]

I have checked and confirmed that my phones bluetooth is on and my phone says it is connected to the watch. this happens literally as soon as i close the app on my phone or lock my phone even if it is in my pocket.

[JohnnyRow]

You closed the app - there you have it.  If you prefer to turn off the status indicators altogether, see above.

[paigewinter280]

This hasnt been an issue previously, and I shouldnt have to have my phone open and running the app 24/7 to use my watch. This has only been an issue since this update. Further, your tone comes off quite condescending. Customer support should support the customers, not tear us down. 

[JohnnyRow]

A)   I am not Customer Support, just a Fitbit user like you, freely volunteering my own time to try to help other users, although I'm sorry if you perceive not appropriately in this case.

B)  Yes, the Status Indicators were added in an update.  If you don't like them, you are free to turn them off, though the display should go off on its own in a couple of seconds.

C) If you don't like the way the Status Indicators work or were implemented, you can leave your suggestions in the Product Feedback forum.
https://community.fitbit.com/t5/Product-Feedback/idb-p/features

[Slickchicfallen]

Mine has been doing this, too. The app is open and my phone is often in my hand when it happens.