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Versa 4 readiness score

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‎03-16-2023 11:20

‎03-16-2023 11:20

My versa 4 doesn’t show daily readiness score. I have had countless chats with customer service. They promise it will be fixed - nothing.

They promise an email from the support team- not had one.

There is no complaint procedure.

I have deleted the app, reset the Fitbit, logged in and out at least 5 times. It stlll doesn’t work.

This is an expensive device I should be due a refund if the premium subscription. But they don’t do that either. 

Some exceptionally bad customer service 😩

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1 REPLY 1

‎04-12-2023 04:38

‎04-12-2023 04:38

I feel your pain. Versa 4 has been a very big disappointment as the key features such as readiness, hrv, sp02 etc. never work on a consistent basis. It has always been hit and miss during my 7 months of ownership. I am very close to just trashing it and taking my losses to try something else not named Fitbit...

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