Six months ago, my Fitbit Versa 4 malfunctioned. I promptly contacted Fitbit's customer support, who assured me a replacement would be sent. However, after numerous follow-ups and empty promises of delivery within 6-8 weeks, I was informed that the package had been misplaced. A refund was then proposed, but despite promises of processing within 4-5 weeks, I'm still awaiting any resolution. Fitbit's lack of accountability and persistent delays have resulted in a deeply frustrating and disappointing experience.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer