Versa 4 - replacement process

[Reeddaw]

I have been trying to get my Versa 4 replaced since August. It stopped charging. First Fitbit sent me a new charger, but unfortunately, this didn't work. I was then told that they would be replacing my watch. Since then I have been on chat and on the phone with Fitbit and Google at least 10 times. I have 5 different case numbers. They keep sending me an email saying that it is being processed and there is a link to check the status. When I click the link, it says that there is no replacement associated with my account. Then I call and they say that they are having 'stock' issues. I'm very frustrated.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Reeddaw , a warme welcome to the Communit! Thank you for your message and information. 

Our team informed me that they wrote you on Oct 13th. Please verify your inbox and/or spam junk folder. 
I've informed our team also and they'll be verifying your case. You should receive a message soon. 

[Reeddaw]

Thankfully, immediately after I made this post (in less that 24 hours) I
received an email that my watch was being replaced. I received it about a
week later!
I grueling believe that this post is what did it. I don't know why
though.

[JuanFitbit]

@Reeddaw , Thank you for your message. I'm glad that you got the message and you are going to get a replacement. 
Wish you a lot of fun with it.