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Versa 4 won't sync since November 5th

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‎11-07-2023 15:53 - last edited on ‎11-07-2023 16:51 by Fitbit Moderator

‎11-07-2023 15:53 - last edited on ‎11-07-2023 16:51 by Fitbit Moderator

My Fitbit has quit syncing since the 5th. When I look at my settings it says “battery full” though it isn’t. I’ve never had trouble before.

Moderator Edit: Clarified subject

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‎11-07-2023 20:03

‎11-07-2023 20:03

Hi @Kimbaud - pull down on the watch face to see actual battery level.

The new app has syncing problems what you can do is try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

This should refresh syncing but it may not last.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

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