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Versa 4 says lock

‎12-02-2025 14:02 - last edited on ‎12-02-2025 15:04 by Fitbit Moderator

‎12-02-2025 14:02 - last edited on ‎12-02-2025 15:04 by Fitbit Moderator

My fitbit versa 4 says lock

 

Moderator edit: clarified subject.

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‎12-02-2025 15:03

‎12-02-2025 15:03

A warm welcome to the forums @StaceRob.

Thank you for sharing with me this information about your Versa 4. 

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab > Devices > your device. 
  2. Tap Device Lock.
  3. Find the option to reset your PIN code. 
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‎12-02-2025 19:00

In response to ManuFitbit

‎12-02-2025 19:00

I'm not seeing device unlock. It's taking me to setup when I select devices
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