Versa 4 screen cracked

[FAR24]

my versa 4 screen cracked when it was bumped by a dumbbell at the gym  (I was spotting a person). When I tried to get it fixed they said I can’t and wouldn’t replace it citing warranty. I just bought this thing a few months ago and it’s already broken with no means for repair. When I protested I was told “the watches are pretty strong so they don’t crack so easily”. I beg to differ. Why this product cannot stand up to something so minor is baffling. And how can there not be some option to have it fixed?  It’s like I just threw this money away. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @FAR24. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen on your Versa 4 just cracked. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

Thanks in advance!