Versa 4 stops working

[GrammaKelly]

I have had my Fitbit Versa 4 since Christmas 2023. Twice now, it has stopped working. It won't respond to anything. I tried to "turn it off", but since the screen is black and nothing is responding, I can't tell if it is off or still not working. It won't sync and has an explanation point by on the app on my phone. The first time it did this, a few days ago, I was able to reset it by attaching the recharging cord and holding the button down until it restarted. This time that did not work. I have tried several times. What to do next?

[Athmanathan]

I'm also having the same problem, looking for solution

[GrammaKelly]

I did an online chat with Maria. She gave me instructions. I cleaned the back of the Fitbit Versa 4 with a tissue and rubbing alcohol as Maria indicated. I plugged it in and waited 30 minutes to bring it back up. Nothing happened. Maria gave me a case number. I called Fitbit and spoke to Lou. She sent me an email with choices for a replacement Fitbit or upgrade to a different Fitbit. I am waiting for the next communication from Fitbit acknowledging my choice of a replacement Versa 4 Fitbit.

[Athmanathan]

My versa 4 is showing the logo, red X, logo in a circle, logo with bar,
Showing Bluetooth connected with mobile app, BUT NO CHARGING INDICATION, NO
PERCENTAGE OF CHARGE, When app asking 4 digits, NO 4 DIGITS. SO NO DISPLAYS
OTHER THAN THE ABOVE SAID LOGO RELATED. CAN I GET A REPLACEMENT?. MY CASE
NUMBER IS 51664099. 1 year not completed

[ManuFitbit]

A warm welcome to the forums @GrammaKelly @Athmanathan.

Thank you for providing the details regarding these situations with Versa 4, and for trying to fix the devices on your own. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox.