help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 screen is always on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2023 12:22 - last edited on ‎08-28-2023 11:36 by Fitbit Moderator

‎08-27-2023 12:22 - last edited on ‎08-28-2023 11:36 by Fitbit Moderator

Hi everyone, instead of going to sleep my fitbit display screen loses all the colour and instead has these lines on it. I have attached a picture. Is there a fix to this does anyone know? The screen stays on always like this even after changing the display settings. Thank you!

IMG_2329.jpg


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-28-2023 11:40

‎08-28-2023 11:40

Hi there, @Holly125. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 4 and the image attached. 

It looks like your Versa 4 is on the "always-on display" feature. To turn it off, please follow the steps below:

  1. Swipe down from the clock face to open your quick settings.
  2. Tap the always-on display icon.

For more information, see How do I see the time on my Fitbit device?

As for the screen showing lines, it might have to do with the clock face you've chosen. You can always try changing to a different one. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer