Versa 4 screen is stuck on the time

[Cazconn]

Hi. I have only just bought this fit bit. I have set it up but the time on the front screen doesn't alter. On the other screens the time shows as correct. It's been this time since I turned it on yesterday.

 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cazconn. Welcome to the Fitbit Community Forums. I'll be glad to help you with your concern about the clock face. 

To better assist you, would you mind letting me know if you're referring to the time being stuck at 8:43? or do you want the clock face to show in 24 hr format? 

If the clock is stuck at 8:43, please try restarting your Versa 4 by following these steps. 

On the other hand, if you're referring to the 24 hr clock format, try switching to a clock face that actually shows the 12 hr format. I have set a few clock faces that only show 24 hr format even when I have set my clock to 24 hrs. So, I recommend choosing a different clock face. For more information, see How do I change the clock face on my Fitbit device?