Versa 4 screen is unresponsive

[erinanne]

My Fitbit Versa 4 screen recently became unresponsive. It won’t do anything, other than show was is already available.  I tried restarting it, but that didn’t resolve the issue.

For reference…this is my second versa 4 (the first one stopped communicating with my phone…no alerts, notifications, etc)


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @erinanne. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still unresponsive. I understand your concern as this is your second Versa 4, I will do my best to help you with this!

Have you tried charging your Versa 4? Would you mind giving me more details of what it shows in the screen? Do you mean that your Versa 4 displays an update available? Please confirm that you've restarted your Fitbit device as described here. 

Note that a Fitbit might not seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely).  I would suggest putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If your Versa 4 seems not to be charging properly, note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

[erinanne]

Hi.  My versa 4 was last charged fully on Monday 8/26, without issue.

I reset the watch Monday as well, as I was not able to swipe on the screen to access the functions.  The restart went fine, but I’m still unable to swipe on the screen to change the display.

[erinanne]

Are there any other things I can do?  …or have the device replaced via warranty?

[erinanne]

@MarreFitbit … can I please get more assistance, or file a warranty on my device?  I have tried all the things without any success.  Thanks!

[erinanne]

I m very frustrated by the lack of support from Fitbit on this long-term, ongoing issue I am having.

Can something be done to warranty my device?  The “fixes” have not worked.

[erinanne]

@MarreFitbit Can you (or anyone) please reply to any of my responses?  My issue was not resolved. 

[RoelS]

Same here

[Townie71]

Read all the posts on here regarding inability to synch, that should give you some idea of the company you're TRYING to deal with!!

[RoelS]

Replacement needed