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Versa 4 screen is white

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‎11-28-2024 10:14 - last edited on ‎11-28-2024 12:02 by Fitbit Moderator

‎11-28-2024 10:14 - last edited on ‎11-28-2024 12:02 by Fitbit Moderator

My Fitbit versa 4 screen turned completely white and hour ago.. and I tried rebooting many times..it was connected to my phone but as mentioned in Amazon that I can disconnect it from my phone and try reconnecting again but now I can't as the screen is white and no code is visible! Also I'm from India.. please help!!

Moderator Edit: Clarified subject

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‎11-28-2024 12:04

‎11-28-2024 12:04

Hi there, @Marytayum. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is white. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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