11-28-2024
06:28
- last edited on
11-28-2024
08:09
by
MarreFitbit
11-28-2024
06:28
- last edited on
11-28-2024
08:09
by
MarreFitbit
Its every week now where the versa 4 will start failing to sync, I have to completly uninstall all, reinstall, factory reset watch, run throught setup again and lose all the data up until the point of lost sync. It's getting ridiculously how I have to do this every week now. Google has officially killed fitbit for me.
Moderator Edit: Clarified subject
11-28-2024 12:08
11-28-2024 12:08
Hi there, @CGaulin. It's nice to see you around the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.
In addition to the steps you've done so far, I'd like to confirm if you've already upgraded the Fitbit app version? The latest update includes a Bug Fix. For more information, see How do I update the Fitbit app?
However, if you've updated to the last version and still encounter a syncing issue, I suggest you restart your phone.
If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:
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11-28-2024 12:37
11-28-2024 12:37
App and firmware are both up to date. I have to factory reset about once a week when it stops syncing to the phone. No other troubleshooting steps seem to work. It's progressively gotten worse since I've purchased the versa 4