Versa 4 screen wake isn't working

[SunsetRunner]

When I raise my arm to look at the time, my versa four does not turn on. I have to push the button to see the time. Is this normal? My older watch woke up when I raised my arm.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Please go to your quick settings and check if the screen wake has been accidentally turned off. To do so, swipe down from the clock face on your watch to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work or doesn't describe your issue, probably your Versa 4 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swipe down from the clock screen. For more information, see How do I navigate my Fitbit device?