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Versa 4 is not working properly

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‎05-02-2023 18:19 - last edited on ‎05-03-2023 07:29 by Fitbit Moderator

‎05-02-2023 18:19 - last edited on ‎05-03-2023 07:29 by Fitbit Moderator

3 1/2 month old Versa 4 overheated for no reason. Stuck on green screen. Changing clockface didn't work. If I charge it, just trying to turn it on eats the battery within minutes.

 

 

Moderator Edit: Clarified subject

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‎05-02-2023 21:02 - last edited on ‎06-29-2024 17:05 by Fitbit Moderator

‎05-02-2023 21:02 - last edited on ‎06-29-2024 17:05 by Fitbit Moderator

Hi @CJBrimmer  - it's seals have probably failed and moisture has got in causing internal damage.

Get it replaced under warranty where you bought it or you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎05-02-2023 21:02 - last edited on ‎06-29-2024 17:05 by Fitbit Moderator

‎05-02-2023 21:02 - last edited on ‎06-29-2024 17:05 by Fitbit Moderator

Hi @CJBrimmer  - it's seals have probably failed and moisture has got in causing internal damage.

Get it replaced under warranty where you bought it or you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎05-03-2023 07:30 - edited ‎05-26-2023 12:56

In response to Guy_

‎05-03-2023 07:30 - edited ‎05-26-2023 12:56

Hi there, @CJBrimmer. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Versa 4. @Guy_ Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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