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Versa 4 screen wake stopped working properly

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‎02-13-2026 03:50 - last edited on ‎02-13-2026 04:15 by Fitbit Moderator

‎02-13-2026 03:50 - last edited on ‎02-13-2026 04:15 by Fitbit Moderator

I set the button only option for my screen. But it switches to button and motion on it's own even after I change it back to button only. I already changed my watch face, did a restart and put it back to factory settings.

Anybody knows what I can do more? Because I do manual labor the screen keeps turning on when I don't need it and it drains the battery quickly.

Thanks for the tips

Moderator Edit: Clarified subject

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‎02-13-2026 04:14

‎02-13-2026 04:14

Hi there, @Melanie456. Thanks for stopping by in the Fitbit Community Forums and for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

For help with your Fitbit device and services, see support.google.com/fitbit.

Maria | Community Moderator, Fitbit


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3 REPLIES 3

‎02-13-2026 04:14

‎02-13-2026 04:14

Hi there, @Melanie456. Thanks for stopping by in the Fitbit Community Forums and for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

For help with your Fitbit device and services, see support.google.com/fitbit.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-13-2026 06:06

‎02-13-2026 06:06

I have the same problem with my watch for the screen wake feature. 

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‎02-26-2026 15:12

‎02-26-2026 15:12

Hello, @Faithberry, welcome to the Fitbti Community.

Thanks for letting me know about this situation in regards to the screen wake feature. We are already aware of it and our team is working to improve the situatio as soon as possible.

We appreciate your understanding. For additional help with your Fitbit device and services check this article.

 

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