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Versa 4 screen won't respond

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‎09-11-2023 08:57 - last edited on ‎09-12-2023 04:49 by Fitbit Moderator

‎09-11-2023 08:57 - last edited on ‎09-12-2023 04:49 by Fitbit Moderator

Plugged up my Versa 4 to charge and now it won't work and the screen is completely black. So many issues and I've only had it since May 2023

Moderator Edit: Clarified subject

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‎09-12-2023 03:02

‎09-12-2023 03:02

Welcome back to the Fitbit community, @Chloe2014!

Sad to hear that you're having issues with your Versa 4.
As a first approach to hopefully get things fixed, I'd suggest restarting your device by holding it's button for around 10 seconds until you'll see the Fitbit logo on it's display. Before doing so however, you should make sure that your Versa 4 is completely charged. If it won't charge, please have a closer look here:

Why isn't my Fitbit device's battery charging? 

There's also a chance that changing the clock face of your device might get this issue solved. To see how to do so please have a look here:

How do I change the clock face on my Fitbit device? 

If all that won't work for you, there's no need to worry, as your Versa 4, having been purchased in May 2023 is covered by Fitbit's warranty.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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