Versa 4 screen won't respond

[Reg730]

Hi, I recently upgraded to a Versa 4 (23rd March 2024). Was all working well until yesterday morning (Thursday 11th April) when the screen went blank.  It had about 12% charge so I put it on charge.  Next thing - no screen, no nothing.  Won't turn on or do anything.  I have tried the whole reset thing and nothing works.  Can someone help as I have cleaned the contacts and tried to change the screen as per instructions. I've tried plugging it in to a wall charger and nothing works.  When it goes on charge, it vibrates and then does nothing.

Moderator Edit: Clarified subject

[Guy_]

Hi @Reg730 - sometimes they do that - try holding the watch button for a full 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

You may get a weird restart but wait patiently.

This assumes you left it on charge for at least 30 minutes. Check it doesn't get hot while charging and if so stop immediately.

[MarreFitbit]

Hi there, @Reg730. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still unresponsive. We're here to help! @Guy_ Thank you so much for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!