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Versa 4 screen won't turn off

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‎04-24-2023 04:26 - last edited on ‎04-24-2023 05:21 by Fitbit Moderator

‎04-24-2023 04:26 - last edited on ‎04-24-2023 05:21 by Fitbit Moderator

For the last 24 hours my screen will not turn off. Even when charging it stays on. I don't know how to get it to turn off

 

 

Moderator Edit: Clarified subject

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‎04-24-2023 05:23 - edited ‎03-30-2024 03:30

‎04-24-2023 05:23 - edited ‎03-30-2024 03:30

Hi there, @DianeS6971. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 4.

It seems that your Versa 4 is on Always-On mode. To exit the always-on display and interact with your watch, turn your wrist toward you, press the button, or double-tap the display. 

To turn this feature off, please follow the steps below:

  1. Swipe down from the clock face to open your quick settings.
  2. Tap the always-on display icon.

Note: Always-on display automatically turns off when your watch's battery is critically low. For more information, see How do I see the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-24-2023 05:23 - edited ‎03-30-2024 03:30

‎04-24-2023 05:23 - edited ‎03-30-2024 03:30

Hi there, @DianeS6971. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 4.

It seems that your Versa 4 is on Always-On mode. To exit the always-on display and interact with your watch, turn your wrist toward you, press the button, or double-tap the display. 

To turn this feature off, please follow the steps below:

  1. Swipe down from the clock face to open your quick settings.
  2. Tap the always-on display icon.

Note: Always-on display automatically turns off when your watch's battery is critically low. For more information, see How do I see the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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