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Not doing half of the functions

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‎04-23-2023 12:20

‎04-23-2023 12:20

I just got the Versa 4 yesterday and was very excited, but it's not tracking my sleep at all (and yes, I'm wearing it above my wrist), it doesn't track steps when I'm pushing a grocery cart, and I'm not getting my calls and messages through it. If I wanted a step tracker that doesn't even work very well, I didn't need to pay $200 for it. If I have to enter everything manually, there are free apps for that. I think this is going back to the store.

 

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‎04-24-2023 02:55 - edited ‎04-27-2023 05:12

‎04-24-2023 02:55 - edited ‎04-27-2023 05:12

Welcome to the Fitbit community, @JamesSB!

Sad to hear that you're having issues with your new Versa 4. Regarding your question about sleep tracking, please try setting up a sleep goal and a sleep schedule to improve sleep tracking. You might also change sleep intensity to adapt your device better to your sleep habits. To do all that you might want to have a closer look here:

 

How do I track my sleep with my Fitbit device? 

 

To track steps, any wrist worn device needs certain patterns of arm movement. So counting steps pushing a grocery cart with both hands, is next to impossible.

 

Concerning your issue of not getting notifications on your Versa 4, you might find help here:

 

How do I get notifications from my phone on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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