Versa 4 screen won't turn on

[pumpkin-pie]

the battery is charged, i get vibrating from notifications, the lights at the bottom are on, but the screen wont turn on. i've tried holding the button while charging to reset it and it doesnt work. i have had this for just over a month and i can't get the screen to light up again. im very upset fitbit.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @pumpkin-pie. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not turning on. I understand your concern and how you must be feeling, I will do my best to help you with this!

If you haven't done so yet, I recommend trying the following steps:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.