Versa 4 set up issue

[TSLone]

Hello my issue is as follows:

Had notification issues so deleted my versa 4 from the app and also from my phones bluetooth.  While trying to add a device (versa 4), now I cannot get the app to accept the code provided when trying to add a device

I completd the following to try and resolve the above issue:

2. Did a factory reset on my versa4.

3. Uninstalled and reinstalled rhe fitbit app.

Have no clue what I can try to get the app to accept the code provided from the watch so I can complete adding a device.

[ajinx0138]

They found out it's a general issue across the board they will take a few hours to fix that I just got off the phone with them.

[TSLone]

Thank you and can you provide me with the phone number for fitbit cust service?  I can't find that anywhere.

[ajinx0138]

1(877) 6234997 for the USA

[TSLone]

Thank you and just after you sent me your 1st reply, fitbit must have fixed the issue and I was able to get it installed.

[ManuFitbit]

Welcome to the community @TSLone @ajinx0138. 

Thank you for taking the time to share the details regarding this difficulty that you are experiencing with the Fitbit app and the Versa 4. 

We're aware of an issue impacting various functions with Fitbit and the Fitbit app and are actively looking into it. We will keep you all updated once we rollout a fix. Thanks for your understanding.