Versa 4 shutting down

[DanniAU]

Versa 4 keeps shutting down and unresponsive. It will turn back on when connected to a charger and shows charge level at 90+%. It will then only last for less than 10mins. Versa4 is less than 12months old and currently not usable. Seeking a replacement but getting no support from Fitbit. Any help is appreciated. 😞

Moderator edit: clarified subject.

[ManuFitbit]

Hi @DanniAU. Welcome to the community forums.

Thank you for bringing to my attention this difficulty with your Versa 4. 

Please make sure to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

I recommend that once you have charged the device, confirm that you have installed the latest firmware version: How do I update my Fitbit device?

[Guy_]

Hi @DanniAU  - please see Versa 4 switching off even though is charged

[DanniAU]

Hi @ManuFitbit thank you for your reply. 

Thanks for your reply, however teh FitBit is charging. It's at 90% when it turns off and shutsdown. The charge isn't the issue. 

Confirming that it also has the latest software version.

Please advise next steps.

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@ManuFitbit can you please advise?

[DanniAU]

@ManuFitbit can you please advise?

[ManuFitbit]

Hi @DanniAU. Thanks for the response. 

Thank you for letting me know the situation with the device. 

Since you tried the steps and they didn't work, and report still experiencing the same behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done.

[fituli]

@ManuFitbit, I'm experiencing the same issues as @DanniAU. I got my versa 4 in 2023. Can you please advise? 🙏