Versa 4 step and time issues

[DGB100]

My Versa 4 is counting steps while I sleep, step count way too high in general and tried various fixes.

The watch is also losing time daily, I need to set to another time zone, then put back to London to refresh correcu time.

Any help appreciated..

Moderator Edit: Clarified subject

[Guy_]

Hi @DGB100 -  if you have restarted it without improvement, have you tried

• logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it
• remove the watch Bluetooth entry from the phone
• restart the phone
• login again and wait for any pair, link or Fixit prompts and sync

This may eliminate any syncing issues as the cause of time loss / problems.

However if you also did a factory reset without improvement the watch needs replacing under warranty where you bought it.

You can also chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[DGB100]

Thanks for this, I bought from Argos on Saturday there.

I will return th them, for replacement.