Versa 4 steps accuracy between app and watch

[Dex56]

My Versa 4 accurately reflects my hourly steps but the app on my iPhone does not. This started yesterday. Suggestions for correcting (is deleting and reinstalling app the only solution)?Thanks.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Dex56 Welcome back to the Fitbit Community! It's great to have you here! 

Thank you for letting us know about the discrepancy between your Versa 4 and your app's steps tracking.  It will be a pleasure to assist you. 

If you have the MobileTrack option linked to your app, please remove it as it may cause discrepancies in your step data. To remove this feature, follow these steps:

1. Go to your app
2. Tap the icon in the top left corner (it has a small phone and a clock)
3. Tap where it says Phone
4. Please remove the phone from your app connections.

[Dex56]

I do not have MobileTrack. Any other suggestions? Thanks

[MaCrisGBFitbit]

Hello @Dex56 , thank you very much for the verification. 

In this case, I need to ask you to send a screenshot where I can see the devices linked to your account, It's only to document your case.

1. Go to your app
2. Tap the icon in the top left corner (it has a small phone and a clock)
3. Once there please take the screenshot. 

[Dex56]

 I initially thought the phone was what you were talking about, but when I started to remove I received a warning that all my information would be deleted. I don’t want that.

thanks,

[MaCrisGBFitbit]

Hello @Dex56 Thank you so much for the screenshot.  I'm glad to continue assisting you. 

The phone you see in the image is the one you need to remove. Don't worry about the information, as it won't be lost when you remove it, and this way the step count will be more accurate.  

[Dex56]

Thanks. The step count is correct today so it appears to have been an anomaly.

[MaCrisGBFitbit]

Hi @Dex56 Welcome back !

Thank you for your kind reply and confirming that your Versa 4 is now working.

Please, whenever you need help or if you have further questions or doubts, do not hesitate to come back to the community, as we are at your service.