Versa 4 steps won't match with the Fitbit app

[marypap]

Sometimes the steps on my Versa 4 and the Fitbit app won’t sync (Versa 4 higher total than app). Repeated syncing does nothing. Restarting Versa 4 sometimes causes it to lose steps to match app. Very frustrating, please help! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @marypap. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling. 

By any chance, do you manually log activities on the Fitbit app? Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your Fitbit device at that point in time. For example, if I am wearing my Fitbit device and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps.

Hope this helps. 

[marypap]

Thanks for looking into this! No I don’t manually log but if that’s a way to get my steps back I will try

Sent from my iPhone