Versa 4 stopped receiving notifications

[Meganator3]

The notifications on my Versa 4 have stopped working. I've tried as many things as I can (after searching for answers online) but still no luck. This is very frustrating and has caused me to miss a few very important phone calls. Any help would be appreciated. Thanks 

Moderator Edit: Clarified subject

[Guy_]

Hi @Meganator3 - did you pull down on the watch face to get to Quick Settings and check all icons are turned off?

Also is the watch syncing with the Fitbit App?

Because if the watch is in sleep or do not disturb mode or the Fitbit App hast lost connection you suddenly won't get any notifications.

As this can happen it might be wise to not have the phone totally silent.

Restarting the watch may help also, and if necessary the phone.

[MarreFitbit]

Hi there, @Meganator3. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not receiving notifications. I understand how frustrating this can be, we're here to help you!

I agree with @Guy_, when sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.