Versa 4 stopped syncing after the update

[LRB467]

I tried to sync it a dozed times - nothing. I looked and the bluetooth part was greyed out. I have been trying to re-pair it for hours. I get the code, enter it on my phone. I turned off the fit bit, turned off bluetooth on my phone, restarted my phone and it still fails to connect. I keep getting 'try again'. I keep doing everything I can and it won't work. 

I liked my versa until this happened. If I hadn't just gotten it in July I would throw it away and find something else. 

Moderator Edit: Clarified subject 

[MarreFitbit]

Hi there, @LRB467. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not syncing. I understand your concern and how you must be feeling, I will do my best to help you with this!

In addition to the steps you've done so far, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Shannon42e]

I am having a similar issue.  When I go to sync, I get a screen like the attached below.  Then I get the red circle with the X I. The middle.  Then I get out of everything, sync again and it syncs but the. Fitbit app freezes up part way through sync.  The. I get out and back in and then it fully syncs.  But it still isn’t speaking to myfitness pal app. I have done all the uninstall and reinstall steps and it still happens when I go to sync.  I have to do it multiple times before it goes through.  Started right after the update.

 

[MarreFitbit]

Hi there, @Shannon42e. It's nice to see you around the Fitbit Community Forums. Thanks for the image attached and for the troubleshooting steps you've tried. I will do my best to help you with this! 

In addition to the steps you've you done, I'd recommend trying the steps below in the order listed:

• From the Today tab, tap the devices icon >  your device > Sync Now.
• If Sync Now doesn’t show an update banner, to tap the devices icon > their device > Gallery. The app should show a popup to install the missing apps and recover the device.
• If the firmware update banner doesn't show, please press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

[LRB467]

I have done all the steps multiple times and everytime I try I get the x in
the red circle and not matter how many tims I try and then turn off and on
each and try again - still won't pair with my app/phone.
I can re-add my old inspire HR and it will connect/pair with my phone and
app with no issues.
If I look at my devices on the site on the web - the versa 4 is not listed.
I have tried off and on ALL day today with no luck.

[FitbitUser1802]

All my does is vibrate. No screen just black. 10 seconds,20 seconds. Plugged in and tried again. No results.

[Jazz316]

"I've been going through the same issue. Your update has completed stopped my watch from working. It states that the watch is locked, already paired, lost or stolen. Then it starts to act like its a new watch and when I put the pass code in, it gives me the same above message. I opened up a case on Wednesday night at 10pm and called on Thursday to see what's going on. I keep getting the same UNACCEPTABLE response - that someone from the escalated team will reach out to me between 24 to 48 hours and it may take a week to hear from them. SERIOUSLY! Now I've had no watch for the past 2 days and I'm going away tomorrow morning and will not have my watch to track my activity.

What should have happened was Fitbit should have been able to fix this issue immediately as its their update that created this situation and a replacement watch should have been sent to my attention.