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Versa 4 stopped syncing after traveling

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‎08-03-2024 01:51 - last edited on ‎08-06-2024 08:53 by Fitbit Moderator

‎08-03-2024 01:51 - last edited on ‎08-06-2024 08:53 by Fitbit Moderator

Traveling to another country with a 14-hour time difference and my Fitbit Versa 4 still isn’t syncing. Why not?  How can this be rectified?

Moderator Edit: Clarified subject

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‎08-03-2024 05:01

‎08-03-2024 05:01

@JimMcc59 Have you tried removing it from your bluetooth and adding it back?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎08-06-2024 08:57

In response to Heather-S

‎08-06-2024 08:57

Hi there, @JimMcc59. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not showing the correct time after traveling. We're here to help you! 

Have you tried what @Heather-S suggested? 

Since you're running into syncing issues, please see Why won't my Fitbit device sync? 

Keep in mind that your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If the issue is still not solved, but you can confirm that your Versa 4 is syncing, please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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