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Versa 4 stopped syncing

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‎01-05-2023 23:16 - last edited on ‎02-25-2023 06:33 by Fitbit Moderator

‎01-05-2023 23:16 - last edited on ‎02-25-2023 06:33 by Fitbit Moderator

My Versa 4 started to have issues yesterday (5 January 2023) after I had it for almost 11 days and it will not let me change the clock face. The issue began after a changes the bands of the watch. Any help will be greatly appreciated 

 

 

Moderator Edit: Clarified subject

Best Answer
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2 REPLIES 2

‎01-06-2023 03:10

‎01-06-2023 03:10

@szaltaleb Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working as expected. I'd suggest restarting to see whether or not this will solve this problem. To do so, press and keep pressed the side button for 10 seconds until you see the Fitbit logo on your device's display.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎01-06-2023 04:28 - last edited on ‎08-07-2024 10:22 by Fitbit Moderator

‎01-06-2023 04:28 - last edited on ‎08-07-2024 10:22 by Fitbit Moderator

Hi @szaltaleb - Just in case, swipe down the watch face to get to the Quick Settings and check they are set correctly. It's just possible that clock face changing won't work in Sleep mode.

Also after restarting the watch, logout of the Fitbit App and restart the phone too, in order to ensure good syncing. Then see How do I change the clock face on my Fitbit device?

Author | ch, passion for improvement.

Best Answer