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Versa 4 stopped syncing

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What's going on with fitbit? My versa 4 is suddenly not syncing properly,  I keep resetting it, tried uninstalling and reinstalling the app but its not working 😕 

Moderator Edit: Clarified subject

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4 REPLIES 4

Hi there, @Trish5P7. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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Google knows the Versa 4 won't sync and they are doing NOTHING to fix it. Everyone needs to start demanding refunds from these thieves!

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I have done all those things and checked my phone is still compatible which it is. I have redone Bluetooth resented my watch several times and reinstalled app twice with no success.  This seems to have started on Saturday. 

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I notice a few others are having similar problems so assumed an app update has gone wrong. 

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