Versa 4 stopped tracking my data

[Tgbmom]

Versa4 stopped tracking, 3 curved bands on face are now all gray. I’ve reset multiple times, no help. Started issue last evening. Didn’t track sleep info either. Was fine before that.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tgbmom. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, would you mind clarifying if your Versa 4 is not tracking your data on the Fitbit device itself or is it not syncing? 

[Tgbmom]

Before my initial post I had done the restart a few times and changed my watch face. That did not help. It is tracking data and syncing as phone app has correct info however display on watch is wrong. I like using the default face which has three partial oval bands to show 3 statistics red/green/purple for bpm, active minutes, and sleep I think. The malfunction is started 2 weeks ago that I now randomly only have some of the bands displayed and sometimes none at all are displayed. It will change throughout the day for no reason of bands disappearing or returning. I’ve called and emailed Fitbit. Is there an actual way of getting warranty fix/replacement?

[MarreFitbit]

@Tgbmom Thanks for those details.

I've seen you contacted our Support Team after posting here and they're still assisting you. If you have any questions/concerns regarding your case, please feel free to let our team know. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Tgbmom]

Hi Marre,

If possible, don’t abandon me. I have contacted support but they haven’t responded in any way on the malfunction only on the hacked account. At least help me figure out if anyone is actually looking into my warranty malfunction. Thanks