help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 stopped tracking my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2024 11:21 - last edited on ‎10-12-2024 11:21 by Fitbit Moderator

‎10-11-2024 11:21 - last edited on ‎10-12-2024 11:21 by Fitbit Moderator

My versa 4 stopped reading my heart rate. I've restarted it, charged it, and even done the factory reset. Really don't know what else to do

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎10-12-2024 13:49

‎10-12-2024 13:49

Hi @SoCalJackalope3. Welcome to the forums. 

Thank you for sharing the details regarding your Versa 4. Thank you for trying to fix the device on your own. 

In addition to the restart that you already performed, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users.

Best Answer
0 Votes