Versa 4 stopped tracking my sleep data

[Nini46]

Has anyone having trouble with their sleep tracking on the Versa 4, Mine has worked wonderfully and then the last week it is not tracking anymore. I have not moved my fitbit, its in the same spot etc  I clean it daily as well.  Everything else is tracking, steps heartbeat etc....any suggestions

Moderator Edit: Clarified subject

[Di-Rideau]

My sleep tracking stopped working too.  The timeline is partially there and won’t advance for further information.  Up to now worked great.  

[MarreFitbit]

Hi there, @Nini46 @Di-Rideau. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 devices have stopped tracking your sleep data. I understand your concern, I will do my best to help you with this!

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

On a side note, I have found that having WiFi turned on on my phone will interfere with syncing of some of the data, sleep is one of those. You may need to wait for a min or two before sync will be successful.

[Nini46]

Thank you. I am going to try these 🙂

[MarreFitbit]

@Nini46 You're very welcome! I will be around if you need further assistance.