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Versa 4 stopped tracking my swimming

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‎03-30-2024 11:58 - last edited on ‎03-31-2024 03:57 by Fitbit Moderator

‎03-30-2024 11:58 - last edited on ‎03-31-2024 03:57 by Fitbit Moderator

New Versa 4 stopped tracking swimming. Tried everything. It does record the zone minutes for the period of time that I swim. So frsutrating as I swim daily. What to do?


Moderator Edit: Clarified subject

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‎03-31-2024 04:03 - edited ‎03-31-2024 04:03

‎03-31-2024 04:03 - edited ‎03-31-2024 04:03

Hi there, @SwimAlberta. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not tracking your swimming activity. I understand how frustrating this can be, I will do my best to help you with this!

To better assist you, would you mind letting me know the troubleshooting steps you've tried? Is there any other activity that your Versa 4 is not tracking? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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