Versa 4 stopped working

[Vijaya1956]

Verse 4 stopped working. May be battery has to be changed

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Vijaya1956. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Fitbit device has stopped working. I will do my best to help you with this!

To better assist you, would you mind confirming the Fitbit device you own? Is it the Versa 4 or any other of the Versa Smartwatches? In addition, I'd appreciate if you can share with me more details about the issue with your Fitbit device so I can provide the correct troubleshooting steps. 

Meanwhile, I'd recommend performing a restart in case you're experiencing any of the following issues: 

• Won't sync
• Won't respond to taps, swipes, or button press
• Won't track steps or other data
• Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. The steps on how to perform a restart can be found here. 

[Vijaya1956]

Yes. It is versatile 4. May be 3-4 years later of. The battery drains off in 3to 4 hours
From iphone Vijaya Alagappan

[MarreFitbit]

@Vijaya1956 Thanks for getting back and for the information provided. 

Please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more tips and recommendations, please see Can I extend my Fitbit device's battery life?

[Vijaya1956]

I understand. Want to know if my battery can be replaced
From iphone Vijaya Alagappan

[MarreFitbit]

@Vijaya1956 Regarding your inquiry, we as Fitbit do not do it or suggest to replace the battery as that could permanently damage your watch. The battery on Fitbit devices are not replaceable nor interchanged. 

Before doing something to your Fitbit device, please review the section Availability or repair facilities/spare parts  and Exclusions and Limitations from this article fitbit.com/legal/returns-and-warranty.