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Versa 4 stopped working

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‎07-10-2025 10:38 - last edited on ‎07-11-2025 04:00 by Fitbit Moderator

‎07-10-2025 10:38 - last edited on ‎07-11-2025 04:00 by Fitbit Moderator

My versa 4 stopped working. It is not showing any data, the screen is blank and the plastic watch cover came loss. Can I return it for a replacement. 

Alan Foster

Moderator Edit: Clarified subject

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‎07-11-2025 04:05 - edited ‎07-21-2025 03:43

‎07-11-2025 04:05 - edited ‎07-21-2025 03:43

Hi there, @Alansr48. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the issues with your Versa 4. I understand your concern. 

To better assist you, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎07-11-2025 04:05 - edited ‎07-21-2025 03:43

‎07-11-2025 04:05 - edited ‎07-21-2025 03:43

Hi there, @Alansr48. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the issues with your Versa 4. I understand your concern. 

To better assist you, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-18-2025 06:50

In response to MarreFitbit

‎07-18-2025 06:50

The link to thee form is not working. My Fitbit Versa screen has separated from the watch and the watch is no longer working. Is it repairable or can I get a replacement. This is my 3rd fitbit where the screen separated from the watch. Why are Fitbits so vulnerable to breaking? I am seriously considering to other alternatives. 

Alan Foster

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