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Versa 4 stopped working

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my watch is 10 months old and all sudden stopped working. It is stuck on logo sign. I have tried everything, unsynced it. Charged, restarted. But nothing happeing. 

how can i get it fixed? Thanks alot

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3 REPLIES 3

Welcome to the Fitbit community, @Riaz-a!

Sad to hear that your Versa 4 isn't working as expected. Thanks for having taken the time to get things fixed by yourself.
As a final attempt ot hopefully get your device back to working order, please let it's battery drain to the point where it will shut off. Thenm give it a full charge to see if it will recover.
If that won't work for you, I'd suggest contacting Fitbit support for further assistance given the fact that your device, being 10 months old, is covered by Fitbit's warranty:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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Thank you so much
I have tried this but doesn’t help.

I am talking to support team and they are sending replacement watch.

Appreciated

Regards,
Arifa M Riaz
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0 Votes

You're welcome, @Riaz-a, thanks for reporting back.
I'm glad to hear that things could be sorted out by the support team.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer