Versa 4 stops my activity before I manually end it

[KazzaDews]

My Versa 4 will commence recording an activity i.e. walking, but will end before the activity is finished. It seems to end after a period of inactivity. I might only be 5-mins into the walk but if I have stopped for whatever reason, the recording will cease. This issue started after my Fitbit lost all charge when away from home recently. After re-charging my Fitbit device, the issue described started. Can anyone help, please?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KazzaDews. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will do my best to help you with this!

As per the description of your post, it seems like you have auto-pause enabled on your Versa 4. For certain Fitbit devices, if you pause during a workout such as at a traffic light activity tracking pauses automatically while you’re stationary (known as auto-pause). Your device vibrates to indicate that activity tracking is paused.

Resume your workout, and your device vibrates again when exercise tracking restarts. If your device doesn’t detect activity for 10 consecutive minutes, a message appears on your screen to check if you want to end the exercise. To turn this feature on or off:

1. On your device, open the Exercise app > Run.
2. Swipe up to open the exercise settings.
3. In the Auto-pause section, tap the switch to turn on the setting.
4. Swipe down to return to the exercise screen, then tap the Play icon to start the workout.

[KazzaDews]

Thank you, I'll try this and let you know if it's rectified the problem 🙂