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Versa 4 stops when exercising

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‎10-14-2024 20:49 - last edited on ‎10-15-2024 04:02 by Fitbit Moderator

‎10-14-2024 20:49 - last edited on ‎10-15-2024 04:02 by Fitbit Moderator

When exercising my fitbit stops at 20 minutes, either doing walking, running and on my bike. Need help as not to impressed with this fitbit.

Moderator Edit: Clarified subject

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‎10-15-2024 04:06

‎10-15-2024 04:06

Hi there, @Kev55. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is crashing in the middle of a workout. I understand your concern, I will do my best to help you with this!

If this is happening mostly when workingout, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

If the issue persists, please try restarting your Versa 4 as suggested here. 

Maria | Community Moderator, Fitbit


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