10-14-2024
06:01
- last edited on
10-14-2024
07:05
by
CrisVillaFitbit
10-14-2024
06:01
- last edited on
10-14-2024
07:05
by
CrisVillaFitbit
How do I change the calculation of average steps so it doesn’t include days with 0 steps?
Moderator edit: edited title to clarity.
Answered! Go to the Best Answer.
Best Answer10-15-2024 04:40
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-15-2024 04:40
@Emmy.andrea I'm sorry, but there is no way to ignore those days in the calculation.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
10-14-2024 07:10
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-14-2024 07:10
Welcome to the Fitbit Community, @Emmy.andrea.
Thanks for letting me know about this situation in regards to the caculation of steps on your Versa 4.
Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. This can't be changed since the Versa 4 has been built from the beginning like this. Now, just to clarify and check if I answer what you were asking for, did you get 0 steps when wearing the Versa 4? Or is it that you didn't wear it?
You can check more information here if needed.
Best Answer10-14-2024 22:35
10-14-2024 22:35
It’s from days I didn’t wear it so I don’t want them to count towards the average.
Best Answer10-15-2024 04:40
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-15-2024 04:40
@Emmy.andrea I'm sorry, but there is no way to ignore those days in the calculation.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
10-15-2024 06:36
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-15-2024 06:36
Hi, @LZeeW, thanks for the insight!
And yeah, @Emmy.andrea, the average needs to be counted for the whole month, this is why these days you don't wear the Versa 4 will always be counted.
Best Answer