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Versa 4 stuck on Fitbit logo

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‎06-07-2023 10:16 - last edited on ‎06-08-2023 04:53 by Fitbit Moderator

‎06-07-2023 10:16 - last edited on ‎06-08-2023 04:53 by Fitbit Moderator

Hello everyone, 

 

I have a problem with my fitbit. After the fitbit battery was empty en fall out. (to late to recharge)

I recharge my fitbit at home all night, but unfortualy i only see the fitbit logo on the screen.
I already push the button for 10 seconds, until the logo apears. From there the logo/screen switch a couple of times from green&black to black & green. After that  I see a big red cross and two seconds later  I see the normal logo again but he wont restart. I just see the Logo. 

somebody know the issue?

Thanks you in advance!

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-07-2023 11:56

‎06-07-2023 11:56

Hi @Marrc0 - try another restart or 2 with the button. If this does not succeed you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support for more help.

Author | ch, passion for improvement.

Best Answer

‎06-08-2023 04:55

In response to Guy_

‎06-08-2023 04:55

Hi there, @Marrc0. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

In addition to the steps you've done so far, please follow the steps below:

  • Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎06-08-2023 21:32 - last edited on ‎06-09-2023 04:29 by Fitbit Moderator

In response to Guy_

‎06-08-2023 21:32 - last edited on ‎06-09-2023 04:29 by Fitbit Moderator

@Guy_ Thank you! I try to contact with the help support!🙏

Update: @MarreFitbit Thank you! 
i try your steps, on some point my phone recognize my fitbit. But the step that there should be 4 numbers on my fitbit, stay out. Only the logo is visible on the screen.

But thank you for your help. I try to make contact with help support!

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