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Versa 4 stuck on Fitbit logo

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‎07-03-2023 04:22 - last edited on ‎07-03-2023 06:12 by Fitbit Moderator

‎07-03-2023 04:22 - last edited on ‎07-03-2023 06:12 by Fitbit Moderator

When I turn on the smartwatch the fitbit logo appears and then a red X appears and the smartwatch turns off 


Moderator Edit: Clarified subject

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Accepted Solutions

‎07-03-2023 06:13

‎07-03-2023 06:13

HI there, @Ju88. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

To solve this issue, please follow the steps below:

  • Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎07-03-2023 06:13

‎07-03-2023 06:13

HI there, @Ju88. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

To solve this issue, please follow the steps below:

  • Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 4 again.
  • If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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