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Versa 4 stuck on Fitbit logo

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‎09-05-2024 00:27 - last edited on ‎09-05-2024 07:57 by Fitbit Moderator

‎09-05-2024 00:27 - last edited on ‎09-05-2024 07:57 by Fitbit Moderator

Versa 4 not charging ...just flashes logo

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎09-05-2024 08:45

‎09-05-2024 08:45

Hi there, @RobG1246. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:

  • Use only genuine Fitbit charging cables
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

If after trying the above your Versa 4 is stuck on the Fitbit logo, please try the steps provided in this post while your Fitbit device is stuck on the Fitbit logo. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎09-05-2024 08:45

‎09-05-2024 08:45

Hi there, @RobG1246. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:

  • Use only genuine Fitbit charging cables
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

If after trying the above your Versa 4 is stuck on the Fitbit logo, please try the steps provided in this post while your Fitbit device is stuck on the Fitbit logo. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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