Hi there, @Aliveebee. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!
Since your Versa 4 is no longer paired to your Fitbit app not your phone's Bluetooth settings, I'd recommend performing a factory reset as our last resort. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
To perform the factory reset, please press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.
To set up your Fitbit device once again, see How do I set up my Fitbit device?
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