Versa 4 stuck on Fitbit logo

[SeanG1888]

My Fitbit Versa 4 has been stuck on a reboot loop.

It will flash on the start up screen a few seconds before a large red x appears on screen and it goes off again!

Been charging it but because I can't view anything I don't know what charge is in it, it should be almost fully charged though as its spent so much time on the charger.

Any help appreciated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SeanG1888. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is still stuck on the red X. I understand your concern, I will do my best to help you with this!

Even when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try once again a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[SeanG1888]

Hi,

Sorry none of these things worked.

The Fitbit is absolutely useless to me now.

I need to get a new watch but not sure I would chance another Fitbit, just reading through the community posts, there are loads of similar situations to this.

[MarreFitbit]

@SeanG1888 Since all the steps you tried didn't work, you have a Versa 4 and report it's stuck on the Fitbit logo, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[SeanG1888]

Form completed and sent.

[Recentyak]

Goodwill to the fitbit community