Versa 4 stuck on a red X

[1954GP]

Have red :cross_mark: 

have tried numerous times and still can’t get the display to show anything.

it show all data on phone app and will sync.

is there anything else I can try, Versa is only 6 months old.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @1954GP. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

If you haven't done so yet, I recommend following the steps below:

- Remove the Versa 4 from your phone's Bluetooth settings and in the Fitbit app.
- Restart your Versa 4.
- Turn off other Bluetooth connections when not in use.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Versa 4.

If the issue persists, see Why can't I set up my Fitbit device?

[1954GP]

Tried this, tried to setup fitbit will not pickup Bluetooth phone keep’s searching.

still black screen. 
what else can be done.

[1954GP]

Now get to stage enter 4 digit code, but with a blank screen it’s impossible 

[1954GP]

All good contact help and support, a change over Versa 4 is being sent.

Versa 4 seems to broken

[P.O.]

Would be interested to see some additional feedback.  I too have followed the instructions provided and it doesn't seem to be working.  Nor does the link to Why can't I set up my FitBit device? help.
Don't understand why this two month old device is working fine, then all of a sudden I get nothing.  Then following the various forum posts I get to the situation similar to the title of this thread: unresponsive, black screen; holding the button gets the alternating flashing logo followed by the red X; my phone sees the device and wants to pair, it's the device that won't respond.

[1954GP]

Hi I contacted Fitbit help and support, after discussing my issues following reboot’s numerous times, Fitbit are now replacing the Fitbit, which I have posted off to them on Saturday.

will now await a new unit to be delivered should be approx 10 days.

very happy with support and help desk.