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Versa 4 stuck on a red X

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‎08-30-2024 03:14 - last edited on ‎08-30-2024 03:43 by Fitbit Moderator

‎08-30-2024 03:14 - last edited on ‎08-30-2024 03:43 by Fitbit Moderator

Fitbit Versa 4 sticker at logo and Red Cross sign

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-30-2024 03:44

‎08-30-2024 03:44

Hi there, @Rupalidubey. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is stuck on the Fitbit logo and a red X. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back.

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-30-2024 03:52

In response to MarreFitbit

‎08-30-2024 03:52

I have done all the steps but unfortunately watch is not working. I want
replacement of this watch because my mom is really very upset as I have
gifted this watch to her and now I am in UK and she is in India.
So please replace the watch
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‎09-03-2024 13:35

In response to MarreFitbit

‎09-03-2024 13:35

I am very much upset because the watch is not working even after troubleshooting steps told by support team.

now what to do next?

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