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Versa 4 stuck on a red X

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‎08-29-2023 16:10 - last edited on ‎08-30-2023 04:00 by Fitbit Moderator

‎08-29-2023 16:10 - last edited on ‎08-30-2023 04:00 by Fitbit Moderator

Just got my new versa 4. Plugged it on charge. My cell phone automatically detected it. An update was also required. So I have started configuration. While waiting for the installation to be complete, screen gone dark like the battery was insufficient. Tried to reset by pressing the side button (I can feel the vibrations when I do so), but only the Fitbit logo appears and is flashing few seconds until a red X appears in the screen. It is brand new and never had this kind of problem with the other Versa (2 & 3) I had before. Someone knows what is happening? What can I do ?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-30-2023 04:01

‎08-30-2023 04:01

Hi there, @Josee28. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your new Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎09-02-2023 01:01

‎09-02-2023 01:01

Hi Josee28

i am having exactly the same issue. Have you managed to resolve it?

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