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Versa 4 stuck on a red X

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‎09-10-2023 05:11 - last edited on ‎09-11-2023 04:37 by Fitbit Moderator

‎09-10-2023 05:11 - last edited on ‎09-11-2023 04:37 by Fitbit Moderator

Hello! I have a fitbit versa 4 that i bought second hand and i have no way to access the old fitbit account thats been paired with it. How do i fix this? 

Moderator Edit: Clarified subject

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‎09-11-2023 04:49

‎09-11-2023 04:49

Hi there, @Emmain. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

As per the description of your post, the best option here is to perform a manual factory reset. To do so, please press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Once the above has been done, please proceed to set up your Versa 4 by following these steps. 

Maria | Community Moderator, Fitbit


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